Privacy Statement 

Your Privacy and Atradius Data Security

At Atradius, we are concerned with your right to privacy and data security. This document outlines our commitment to protecting the information you provide to us, either by telephone, in writing or electronically through our website and Serv@Net.

Atradius may also collect personal information through third parties, financiers, other Atradius companies and from sources of information publicly available. We will also collect personal information when legally required to do so.

Atradius only asks for specific types of personal information.
In a few specific areas on our website, we ask you to provide us with some necessary information that will enable us to enhance your site visit or to follow up with you after your visit. It is completely optional for you to participate: the choice to do so is entirely yours.

For example, we request information from you when you register or subscribe to our services. We may require your name, your company name, email address, phone number, address, type of business, Chamber of Commerce or registration number, your comments, as well as other similar information that is needed to register or subscribe you to our services. You will always be informed ahead of time if we would ever need to ask for significantly different information.  In the case of newsletters or mailing lists, you will be able to 'unsubscribe' to these mailings at any time.

Atradius only uses your personal information for specific purposes.
The information you provide us will be kept confidential and will solely be used to support your relationship with Atradius. It is our goal to help you quickly find information on Atradius and alert you to our products, country reports, updated trade and economic information and other products and services from Atradius. Agents or contractors of Atradius, who have access to the information you provide, are bound to keep the information confidential and not use it for any other purpose than to carry out the services they perform on behalf of Atradius.

You can opt-out of receiving further marketing material from Atradius at any time.

We will send you information about our various products and services, or about other products and services we feel may be of interest to you. Only Atradius (or agents working on behalf of Atradius and therefore operating under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings simply tell us when you register on our website. You can easily opt-out of receiving further information from Atradius at any time. You can also opt-out by sending an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . 

Atradius will not disclose your personal information to any outside organization for its use without your consent.
Unless required by law, Atradius will not disclose or sell your personal information (such as name, address and contact numbers) to any outside organization without your prior consent. Your information may be shared with external advisors, agents or contractors of Atradius but only for the purpose of performing services to us or on our behalf.

Atradius wants to help you keep your personal information accurate.
Atradius will take all reasonable steps to ensure that the personal information it collects, discloses and uses is accurate, complete and up to date. However, we recommend that you inform us if your personal information changes or if there are any errors in the personal information previously provided to us.

Atradius will, upon request, provide you with access to your personal information subject to any exceptions permitted by law. Your request will be dealt with within a reasonable time. If we will not provide you with access to your personal information - or if we refuse to make changes to that information at your request - we will inform you of the reasons for doing so and any exception that is relied upon.

You may request access to your personal information via email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  or in writing to our Privacy Officer. We reserve the right to charge you the reasonable costs of retrieving and supplying the information to you.

Personal information received from third parties
If you provide personal information to us about other individuals, we rely upon you to make those individuals aware that their personal information may be disclosed and to whom, the purposes for disclosure and how those individuals may access the personal information relating to them. Where the personal information is also sensitive, we also rely upon you to obtain the consent of the individual to disclose the information. If you have not obtained the individual's consent, you must tell us before you provide us with the information.

If we provide you with personal information about an individual, you and your representatives (agents, employees and contractors) must only use it for the purposes for which we supply it. Where relevant you and your representatives must meet regulatory and legislative requirements in relation to the collection, use, disclosure and handling of personal information on our behalf.

Cookies and clicking
Via our website we can use cookies that your browser stores on your computer. A cookie is a small and simple file that is stored on your computer's hard disk. You can tune your browser to not receiving any cookies when visiting our website. However, if you do so this might limit your options to use all the services our website offers.
Our website can register visitor data to compute the appeal of the various website sections. This information will be used only to upgrade our website.

What else should I know about my privacy?
Third party Internet sites and services accessible through this website have separate privacy and data collection practices, independent of us. Atradius has no responsibility or liability for these independent policies or actions. You are solely responsible for guarding your passwords or any account information. Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Atradius cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Atradius reserves the right to change this privacy statement. We therefore advise you to consult this privacy statement frequently to check any such change.

Contacting us

The above is a general statement of our privacy obligations. If you have any questions relating to this privacy statement please contact our Privacy Officer at:

Atradius Credit Insurance NV
Level 5, 22 Pitt Street
Sydney NSW 2000
Australia

Ph: +61 2 9201 2212
Fax: +61 2 9201 2206
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it